Health & Shipping

Our health guarantee exists because we want families to feel reassured and confident that their puppy has been raised with exceptional attention and that their long-term well-being matters deeply to us. Every parent dog in our home is chosen with care and intention. They are selected based on temperament, health history, and lineage that reflects the standards and qualities we want to pass on to their puppies. Before any breeding takes place, each parent receives thorough veterinary evaluations, including screenings for genetic concerns commonly associated with the breed. Only dogs with strong and stable health backgrounds are a part of our program, and they are never overbred or placed under stress. They live as beloved members of our home, receiving affection, proper nutrition, and the respect every animal deserves.

Each puppy born here is raised under our watchful eyes, surrounded by clean bedding, safe environments, and the nurturing support of their mother. We maintain strict hygiene in their living areas, regularly sanitize their spaces, and ensure they are warm, comfortable, and protected. As they grow, they receive early socialization that helps build emotional resilience, reduces stress responses, and encourages positive behavior as they adapt to new surroundings. These early experiences contribute greatly to their long-term health, because a confident and well-socialized puppy tends to thrive emotionally and physically.

Before any puppy is ready to join their new family, they undergo comprehensive health checks performed by a licensed veterinarian. These evaluations include physical examinations, age-appropriate vaccinations, deworming protocols, and detailed monitoring of overall well-being. When a puppy leaves our home, they do so with a veterinary record that reflects the care they have received and helps their new family continue their wellness routine without confusion or interruption. Our health guarantee affirms that your puppy is in sound health at the time of adoption and free from any known genetic or hereditary conditions that would significantly impact their quality of life. Should an unexpected congenital issue arise within the guaranteed period, we work with families sincerely and fairly to ensure that a compassionate resolution is reached. We do not turn our backs on families or dismiss concerns. Instead, we listen, support, and guide you through the steps needed to address the issue with care and respect.

While our priority is always to place puppies into homes where they can be picked up in person, we understand that distance sometimes makes travel difficult. For families who cannot make the trip, we offer a safe and thoughtful shipping process designed to protect the puppy’s comfort and health every step of the way. We only use reliable, pet-friendly transport services that prioritize animal welfare. We never rush a puppy into travel before they are ready. They must be physically strong, emotionally stable enough to handle the journey, and fully cleared by our veterinarian to travel.

When a puppy is scheduled for travel, we prepare them carefully by ensuring they are well-fed, properly hydrated, and relaxed before departure. They are placed in a secure travel crate that includes soft bedding, enough room to move comfortably, and ventilation that allows fresh airflow. We also provide necessary travel documents such as their health certificate, vaccination records, and any additional information required by the airline or transport service. Throughout the process, we stay in close communication with the family, offering updates as the puppy begins their journey so you never feel uncertain or uninformed. The goal is to make the transition as smooth as possible for both the puppy and the family waiting to welcome them.

Every puppy shipped from our home is supervised through every step of preparation. We double-check all documents, confirm travel arrangements, and ensure that only the safest travel routes are chosen. We avoid long layovers, harsh weather conditions, and stressful environments as much as possible. We want your puppy to arrive with a calm heart and minimal stress. Many families tell us their puppies settle quickly upon arrival, which reflects the gentle handling and emotional support they received before their journey.

Although shipping can seem overwhelming to new owners, we walk you through each step with clarity and reassurance. We explain how to prepare your home for the puppy’s arrival, what to expect when you meet them for the first time, and how to help them adjust during their first few days with you. We encourage families to create a quiet, warm space where the puppy can rest and recover from their trip. Even confident puppies can feel tired after travel, and giving them patience, gentle affection, and routines helps them transition comfortably.

Our dedication does not end when your puppy arrives. We remain available to answer questions, offer advice, and provide ongoing support. Whether you need guidance on diet, training, adjustment, or health concerns, we want you to feel that you have someone to turn to. Our connection with families continues because we believe every puppy should remain surrounded by care, even after they have left our home.

Elizabeth’s Basenji Home was created with heart, not haste, and our health guarantee and shipping process reflect the same care that defines every part of what we do. We want every family to feel welcomed, supported, and confident. We want your puppy to arrive healthy, safe, and emotionally prepared for the love waiting on the other side of their journey. Above all, we want to honor the trust you place in us when you choose one of our Basenjis. That trust means everything, and we work each day to uphold it with sincerity, integrity, and a true passion for raising exceptional companions.

If you ever need reassurance, clarity, or additional guidance, we are here with an open heart and a willingness to help. Your puppy began their life with love, and we hope that love continues with you for many wonderful years ahead.